All MoneyGrams have a unique identification number specifically used for tracking money orders. Need to find out where the serial number on a money gram money order is located? I want to know how i can find the serial number on a money gram money order so i can get a refund back can someone help me please. The fee is $15 and requests are processed within 30 to 65 days. The normal process for obtaining a photocopy by mail is to follow the Claim Card Process on the MoneyGram website. The photocopy includes the back of the money order to see who endorsed the money order. MoneyGram allows purchasers to obtain photocopies of cashed money orders to verify who received the cash. Individuals must complete a claim card form from the MoneyGram website and submit it with the $15 fee, the money order number and amount and a copy of the stub or receipt.
If the recipient has not received the money order and it has not been cashed, the purchaser of the money order can request a refund. According to MoneyGram, individuals should allow two to three weeks for money orders to be delivered if sent by mail.
